Attendee counts:- 2,900+

Connected Claims USA 2025 – Event Overview

When & Where

Dates: November 6–7, 2025

Location: Gaylord Palms Resort & Convention Center, Kissimmee / Orlando, Florida

Who Attends

Connected Claims USA attracts senior decision-makers and influencers from across the insurance claims landscape, including:

• Chief Claims Officers and Heads of Claims

• Senior claims executives and operations leaders

• Claims litigation and legal teams

• InsurTech innovators and digital transformation leaders

• Claims customer experience and workflow managers

• Risk management and compliance specialists

• AI, automation, and data analytics professionals

• Technology vendors, platform providers, and services partners

  
  

Industry / Sector Breakdown

The event brings together participants from:

• Property & Casualty insurance

• Commercial and specialty insurance lines

• InsurTech and digital solutions providers

• Claims administration and TPA services

• Legal and litigation support

• AI, automation, and data analytics technology

• Regulatory, compliance, and risk management consulting

  
  

Job Title / Role Breakdown

Common roles represented include:

• Chief Claims Officers (CCOs)

• SVPs, VPs, and Directors of Claims

• Claims Operations Managers

• Litigation Counsel and Legal Executives

• Directors of Digital Claims & AI Transformation

• Heads of Customer Experience

• Product and Technology Leaders

• Data Scientists, Risk Analysts, and Predictive Model Experts

  
  

Geographic Breakdown

The event draws attendees from across:

• The United States (major carriers from all regions)

• Canada and North America

• Global InsurTech and technology firms

• International legal and consulting partners supporting U.S. claims operations

  
  

What to Expect

Connected Claims USA 2025 delivers:

• Strategic keynote sessions addressing claims complexity, litigation challenges, and AI adoption

• Hands-on innovation labs and workshops focused on automation, severity management, and surge readiness

• Masterclasses on talent strategy, digital transformation, and operational excellence

• Legal and regulatory roundtables bridging insurers, counsel, and compliance leaders

• Dedicated networking experiences, power meeting sessions, and peer discussion groups

• Expo floor featuring the latest claims technology, AI platforms, and service solutions

• Community-building events including special-interest meetups and wellness activities

  
  

Key Themes & Focus Areas

• The future of AI and automation in claims

• Reducing claims complexity and managing high-severity cases

• Litigation strategy, social inflation, and fraud mitigation

• Next-generation claims workforce transformation

• Connected ecosystems linking carriers, vendors, legal teams, and regulators

• Operational resilience, surge readiness, and predictive modeling

  
  

Why This Event Matters

Connected Claims USA 2025 is a premier gathering for the claims industry, enabling leaders to:

• Advance their digital and AI strategies with practical, real-world insights

• Build collaboration across the claims value chain

• Strengthen litigation and risk-management preparedness

• Improve operational performance and customer outcomes

• Explore cutting-edge technologies shaping the future of insurance claims

• Network with leading carriers, innovators, legal experts, and regulators